Marcia Kertel Designs Shipping and Return Policy
Each piece is personally handcrafted and most items are made to order. Therefore, please allow up to 14 days for delivery. If an item is no longer in stock, due to a previous sale or inventory supply, you will be notified within two business days by email.
All jewelry pieces are handcrafted. There may be minor variations and subtle differences, as no two pieces are alike. I am confident that you will enjoy your pieces as much as I enjoyed creating them. However, if you are not completely satisfied with your purchase, I am happy to offer a refund, credit or exchange on the cost of the item purchased within 7 days of delivery. Please contact me to request a return. I'm sorry, but there are no refunds on shipping/handling charges. We are not responsible for items lost or damaged during returned shipping.
If you received a free gift or gift certificate with your order, you must also return the free gift or gift certificate otherwise you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
Items that have been worn and damaged due to client negligence cannot be returned. The item must be returned in its original condition, unworn and unaltered in any way.
Special orders and custom pieces are not returnable. My guarantee is that the piece will match the final design you approved including, type of stone(s) and metals (gold or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.
If you receive a damaged product, please contact me within 7 days of receiving your product to be eligible for a no-charge repair.
Repairs outside of 7 days from delivery are subject to availability of materials/type of materials and degree of repair. Please email me for a repair fee quote.
If you have any questions, please contact me.